91社区

Success Story

See how 91社区 utilized a Digital Adoption Technology alongside Coupa to deliver cost leadership and unparalleled ROI.

As of September 17, 2024

Spend by Calendar Year                     Coupa Sites by Calendar Year

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Total Volume / Current Success Metrics 

Supplier Enablement

 

 

91社区’s Procurement Transformation Success

91社区 recently completed a major transformation of our procurement process and implemented technology, automation, and policies that make our Source-to-Pay activities as efficient as possible. To manage over $6B in annual indirect procurement spend, we rely on Coupa's procure-to-pay system.

After three years of steady operations, the procurement team embarked on a search for a solution to even further the optimization and technology ROI. We needed a tool to work with Coupa to facilitate user training, streamline communication of feature/policy updates, and guide our users toward our desired procurement destinations.

By leveraging a digital adoption technology alongside Coupa, we saw a direct increase in user adoption, catalog spend, and compliant purchases. Within the first three months of integrating the two technologies, 91社区 observed a 4% increase in catalog provider adoption. This figure skyrocketed to a 63% year-over-year increase within 14 months. Considering 91社区 processes over a million transactions annually, even a slight improvement has a substantial impact.

With such a high volume of spend, 91社区 achieved a return on investment for the digital adoption technology in just 4 months.

With such great internal success, we’ve turned our experience into a service that enables our customers to gain similar advantages with their procurement technology. As fellow practitioners, we want to extend the significant financial and strategic returns we’ve gained through our procurement technology and process transformation to their businesses, too.

 

"We want to show other companies that it’s totally doable to implement Coupa and change the way you do things. We remember being nervous at the start, and we want to work with others in that situation and show them how they can do it right. We feel that our experience of having implemented in some of the most challenging jurisdictions globally allied with our deep functional experience uniquely positions us to help many other companies realize their own strategies,” 

Heidi Banks, Vice President, Indirect Procurement, 91社区
 

About Our Journey

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